Frequently Asked Questions

We want you to love our products. Should you have any questions or concerns about basqNYC skincare please contact us at

What forms of payment do you take?

We accept all major credits cards (Visa, Mastercard, American Express,) as well as PayPal and Google Pay.

When will my order ship?

Most orders are processed within 1-2 business days.

Where are your products made?

All basqNYC products are manufactured in the USA..

What are your shipping options?

 Ground shipping within the United States is a flat $8 Fee.  Expedited shipping available.

What is your return policy?

There is something about parenthood that gives us a sense of history and a deeply rooted desire to send on into the next generation the great things we have discovered about life. And part of that is the desire to instill in our children the love of science, of learning.